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Helpcenter / Owner Resources
Frequently Asked Questions
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Frequently Asked Questions
Maintenance
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Tire Related
Resolving the '0P' or '10P' Error on Your eBike Display

If you've encountered a '0P' or '10P' message on your eBike display, it's a common issue that indicates a ......
How to Handle Delayed Shipments

We understand that timely delivery is crucial for a great customer experience. If you encounter.....
Resolving Error Code 25 on Your E-Bike

We understand how frustrating technical issues can be, and we're here to help......
Troubleshooting Error 30 on Your E-Bike

Error 30 on your e-bike can be concerning, but don't worry—we're here to......
What to Do if Your Package Shows Delivered But You Haven't Received It？

Realizing that a package marked as 'delivered' hasn't arrived can be.....
How to Handle Delayed Shipments?

We understand that timely delivery is crucial for a great customer experience......
E-Bike Brake Maintenance Guide

The braking system is one of the most critical safety features of an e-bike......
How to Properly Clean Your E-Bike

t's great to hear that you're keen on maintaining your e-bike...........
Error Code 22

Error Code 22 typically signifies a problem in the throttle .....
Error Code 24

We understand how frustrating technical issues can be, and......
Error Code 25

We understand how frustrating technical issues can be, and ......
Error Code 30

Error 30 on your e-bike can be concerning, but .........
E-Bike Tire Leak Diagnosis and Resolution Guide

Dealing with a tire leak on your e-bike can be frustrating....

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