SHIPPING POLICY
FUACRE BIKE Inc.
Last updated Jan 1, 2024
Addresses to Which we Ship
United State: We ship across the 48 adjoining U.S. states(lower 48 states) and the District of Columbia. (not including Alaska, Puerto Rico, Hawaii or P.O. Box addresses)
Canada
UK and EU Countries
Other delivery addresses, please contact Fucare Service Team at support@fucarebike.com for shipping quotation.
Shipping Time
In the case when the stock is available, it takes up to 2 business days to process your order and another 3-5 business days for the order to arrive at your door.
Parts and accessories will be shipped separately from the bikes. Please note that it may take 8-15 days for the parts and accessories to be delivered within the USA. Please refer to specific product pages to check the estimated delivery time.
In the rare cases, there may be a slight delay in shipment and you do not receive your order within 14 business days, feel free to contact us at support@fucarebike.com.
Shipping Cost
All our ebikes come with free shipping.
Email Confirmation
A shipping confirmation email will be sent to the email address attached to your order once the order has shipped. Please note that for any third-party shipping outside of Fucare’s normal shipping process, Fucare cannot provide ANY additional shipping information or documentation.
Shipping Carriers
Fucare ships bikes using FedEx and UPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.
Parts and accessories may ship from our factory by FedEx, UPS, YunExpress and 4PX.
Order Tracking
You can track your order and shipping & handling information if you have placed an order on fucarebike.com. For more shipping information, send an email to support@fucarebike.com. We will respond to you within 24 hours.
Please note if your order includes other accessories, they will be shipped separately.
Shipment Cancelled
After the order is shipped out, we will not be able to cancel the shipment. Please see our Return Policy for return terms and instructions to send an order back for a refund, if desired.
Refused Shipments/ Return to Sender
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $250 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $250. Please note, in order to receive a refund, you must notify Fucare of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.
No Responsibility for Loss, Theft, or Damage.
Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
Missing Items
If you have not received something you ordered from Fucare within 30 days from the delivery date, we encourage you to contact us as soon as possible. If you do not reach out to us within 30 days of placing the order, we will assume that you have received all of your items and will not keep a record of the shipping information. To ensure that we can assist you effectively, please provide us with your order number and any other relevant information when contacting us.
