To return an ebike that is not defective or damaged, you must contact Fucare within 15 days of your receipt of the scooter/bike. The scooter/bike must have less than 10 miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). For non-quality issues, a 10% processing fee will be applied. The customer is also responsible for the return shipping cost of $200. You must receive prior authorization and a prepaid return shipping label from Fucare. Any warranty issues must be resolved prior to process a return. Returns are not allowed after 15 days of the delivery date or have more than 10 miles on the odometer.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Most returns can be processed within 5 business days after we receive and check your package.